Expert Movers is responsible for the personal information described in this notice. The legal supplier for a booked service and its business address will also be identified in your written quotation or invoice. Privacy questions can be sent to info@expert-movers.co.uk or raised by calling 07712 348859.
Information we collect
Depending on your enquiry or booking, this may include your name, telephone number, email address, collection and delivery addresses, move dates, inventory, photographs or video-survey information, property access and parking details, service correspondence, payment and invoice records, complaints and claim information. We may also receive information from a person authorised to arrange a move for you.
How we collect it
Information usually comes from you by telephone, email, WhatsApp, our quote journey, a home or video survey, or during delivery of the service. The website quote journey prepares a WhatsApp message on your device; it is not sent to us until you choose to send it. Our hosting and security providers may process limited technical information needed to deliver and protect the website.
Why we use it
- To respond to enquiries and prepare a quotation before entering a contract.
- To confirm, plan and perform a removal, packing, storage, clearance or related contract.
- To manage payments, accounting, insurance, service records and legal obligations.
- To protect customers, staff, property and our services, and to prevent misuse or fraud where we have a legitimate interest.
- To handle questions, complaints, damage reports and legal claims.
- To send marketing only where permitted; you may object or unsubscribe at any time.
Who we may share information with
We share only what is reasonably necessary with assigned crew members, authorised subcontractors, storage or specialist service providers, insurers and brokers, accountants, payment providers, IT and communications suppliers, professional advisers, regulators, law-enforcement bodies or courts. If a move involves another country, relevant details may need to be shared with overseas agents or authorities. We take reasonable steps to use appropriate safeguards where information is transferred outside the UK.
How long we keep it
General enquiries and unsuccessful quotations are normally retained for up to 12 months. Contract, invoice and accounting records are normally retained for up to seven years. Complaint, insurance or legal-claim information may be retained for the applicable claim period and while a matter remains open. We may retain less or more where law, insurance or a dispute requires it, then delete or anonymise information securely.
Security
We use proportionate organisational and technical measures to protect information, including access controls, secure hosting, encrypted connections and restrictions on unnecessary sharing. No internet service can promise absolute security, so please do not send passwords, card details or identity documents unless specifically requested through an appropriate method.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or an objection to processing, and may withdraw consent where consent is relied upon. Some rights have legal exceptions. Contact us first so we can investigate. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Other services and changes
WhatsApp, email, telephone and other third-party services apply their own privacy terms. We may update this notice when our services or legal obligations change. The current version will remain on this page. See also our Cookie Policy and Service Terms.